unbillable hours – the podcast

S5E3 – Service design

And. We. Are. Back! Ash and Flo return from their summer breaks to discuss a book they both read on the beaches of Europe (so to speak) – Lou Downe’s “Good Services.” And, no: this isn’t a paid book promo or anything… Just the two of them sharing the best “service marketing” insights from the title.

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See, you don’t have to watch this on Youtube – we’re syndicating our podcast through major platforms, too!


Voices, production, etc. by Ash and Flo.
Creative and design advice by @calmar.creativ
Into, outro voiceover by @iamthedakota
Music also by @iamthedakota


Have a view? Let us know!

We’re always interested in hearing about how other experts think about the ideas we discuss. So, if you have feedback on this episode, or a view on “better” professional services marketing – do reach out!